OpsTalent Tips: Happy staff + happy customers = increased customer satisfaction

If you want to drive up customer satisfaction you need to be obsessive about employee happiness.

If agents are happy they will present a more friendly and empathetic demeanour while handling queries, resulting in exceptional customer service.

Thus leading to increased customer satisfaction and brand loyalty.

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2 thoughts on “OpsTalent Tips: Happy staff + happy customers = increased customer satisfaction

  1. Pingback: Four Essential Qualities of a Customer-Centric Contact Centre! | OpsTalent Blog

  2. Pingback: The real value of FCR. | OpsTalent Blog

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